This policy explains what personal information Urban Jula (a brand of Minimal Stroke) collects when you use this Site, why we collect it, and how it's handled.

1. Information we collect

• Name, email, phone number and delivery address — when you place an order, submit an enquiry, or contact us.
• Order details — the products, finishes and quantities you choose.
• Reviews you submit — including any photos or videos you choose to upload.
• WhatsApp number — only if you explicitly opt in to receive a reminder about a time-limited offer; we never collect this without your consent.
• Basic browsing data (pages viewed, referring campaign) via Meta Pixel, for measuring how our ads perform.

Your cart and any active offer countdown are stored only in your own browser (localStorage) — we do not see or store this until you actually place an order.

2. What we don't collect

We never see or store your card number, UPI ID or bank details. Payment is handled entirely by our payment partner, Razorpay, under its own PCI-DSS-compliant infrastructure — we only receive confirmation that a payment succeeded.

3. How we use your information

• To process and deliver your order, including sharing your name, phone and delivery address with our courier partner.
• To respond to enquiries and support requests.
• To send order-related updates (confirmation, dispatch, delivery).
• To send a WhatsApp reminder about a time-limited offer, only if you opted in for that specific offer.
• To measure and improve our advertising, using aggregated, non-identifying data.

We do not sell your personal information to third parties.

4. Who we share it with

Only the third parties needed to fulfil your order or run the Site: our payment gateway (Razorpay), our courier/delivery partner, and — only where you've opted in — WhatsApp's business messaging platform. Each handles your data under its own privacy terms.

5. Data retention

We retain order records for as long as needed for accounting, warranty and legal purposes. You can ask us to delete other personal information we hold about you (e.g. an enquiry or a review) at any time, subject to any legal obligation we have to keep order records.

6. Your rights

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, by contacting us at info@urbanjula.com.

7. Contact

Questions about this policy can be sent to info@urbanjula.com or +91-83299-04465.